ABOUT US

Document Systems Direct is comprised of passionate and dedicated staff who have provided unrivalled expertise and client satisfaction since 1997.  Our award winning technical staff is factory trained and certified on all the equipment we service. 

Being a locally owned independent dealer allows us the flexibility to create and select from a variety of resources and programs tailored to fit our client’s needs.  We are proud of our quick and responsive service team, which gives us the ability to outperform the manufacturer owned dealerships that serve the local business market. 

At DSD we pride ourselves on offering all of the business solutions our customers need under one roof.  We simplify difficult purchasing decisions; effectively train customers to best utilitize their office equipment and provide superior service. 

Our knowledgeable, consultative sales force first develops an accurate assessment of our client’s needs and then offers options and advice to meet the customer’s needs.  We offer solutions that give our clients the ability to attain their goals by enhancing productivity, upgrading technology, and reducing costs. 

We stock 100% of parts in our main office and our no red tape policy allows our support staff to implement, by all means necessary, any solution to reduce your downtime.

Please contact us to find out why we have become Vancouver’s leading dealer focused on service, reliability and integrity.

CONTACT US TODAY TO LEARN MORE!

WHAT OUR CUSTOMERS SAY

In this day and age where it seems profit margins are the goal over customer service, you and your team do the opposite. If ever we were in need of support, supplies, repairs, etc. the response was immediate and personal. We are valued and in turn you have our loyalty.

- Wendy Kaczur, Sources Community Resource Centres

Cloverdale Rodeo & Country Fair has been doing business with Document Systems Direct since 2007. Along the way, you took the time to train us personally on our new equipment and your technicians have been supportive and professional every step of the way. You and your staff have been a joy to work with and we are very happy with the reliable service that Document Systems Direct has provided.

- Mike MacSorley, Cloverdale Rodeo & Country Fair

Disability Alliance BC (DABC) has had the good fortune to have had DSD as our photocopier service provider for over 5 years now. They are prompt and respectful of our needs as a medium sized not-for-profit organization. They have taken the time to get to know us, understand what will work best for us and provide us with the best options that will work within our budget.

- Jane Dyson, Disability Alliance BC

You took the time to really understand the current and future needs of our business before presenting a solution to our copying and printing needs for the office. You remained present and attentive even after the initial sale was made and continued to supply our business. Your technical staff is extremely knowledgeable and takes the time to explain the issue and the solution to the users.

- Florence Dupont, Protonics Cleaning Solutions

Quilts Etc/QE Home has been extremely satisfied with the office solutions DSD has provided for our company during the past 15 years, from communication to resolutions from their extremely qualified technicians. In our opinion we regard them as true professionals; with knowledge and high quality service that has resulted in a long term business relationship.

- Babi Parhar, Quilts Etc/QE Home

After utilizing the services of a very well-known photocopier company with international reputation, we were made to feel like a small fish in a very big pond; the service was very slow. After utilizing the services of Document Systems Direct, they have ensured that we are always taken care of – be it during regular office hours, or outside of office hours.

- Maria Wells, Vancouver Whitecaps FC

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