DOCUMENT SYSTEMS DIRECT

YOUR TRUSTED SOURCE FOR OFFICE TECHNOLOGY AND MANAGED SERVICES

OFFICE EQUIPMENT

PRINT, COPY, SCAN, & FAX — WE’VE GOT YOU COVERED WITH INDUSTRY-LEADING EQUIPMENT

SERVICE & SUPPORT

PROMPT RESPONSE TIME. MAXIMIZED DEVICE UPTIME.
SUPERIOR SUPPORT.

OUR TECHNOLOGY PARTNERS

OFFICE EQUIPMENT

Instead of “one-size-fits-all” solutions offered by traditional copier and printer companies, at DSD we offer the products you need to keep your business functional and successful. From multifunction copiers to printers, black and white to color, production to desktop, DSD has the right equipment to fit your needs.

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CONSUMABLES

Whether you require OEM or high-quality compatible printer toners and consumable products, we have multiple warehouses across the country to get you the supplies you require with lightning quick turnaround time! Let DSD be your go-to partner for affordable imaging supplies, including toner, ink, cartridges, printers, and more.

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CUSTOMER SERVICE

DSD is 100% Customer-Centric. Our continued focus is, and always will be, to put our customers first. By thoroughly getting to know your business workflows, technology, and needs, your dedicated DSD Account Manager can match you with the solutions your business requires to succeed.

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WHY CHOOSE US?

At DSD, we know selecting an office equipment sales and service partner isn’t easy. This is why we work tirelessly to offer only the best in class products and solutions available in the market today, to help you and your business to succeed. From copiers, printers, and MFPs to document management software solutions, coupled with our factory trained and professional sales, service, and support staff, your office will realize the DSD difference as soon as you start working with us.

Powerhouse Partnerships

DSD is Committed to Excellence

DSD is committed to providing our customers with the best possible solutions for their business technology needs. That’s why we only partner with the industry’s best, most forward-thinking manufacturers, like Toshiba and RISO.

Local Leaders
DSD is Your Local Partner

As a BC Owned business, servicing the Greater Vancouver marketplace since 1997, we value the exceptional reputation we have developed among local businesses over the years. Serving the Lower Mainland, Fraser Valley and everywhere in between, we live in the communities we serve. As your local partner, we can better understand and serve your business’s needs.

Superior Service
DSD is Reliably Punctual

At DSD, we understand that time is money, and keeping your devices up and running at peak performance is key
It is our belief that when a customer’s copiers and printers are down, it’s an emergency. To that end, DSD strives to provide every customer with Really Fast Service.

Each of our field technicians is equipped with a smartphone that enables real-time access to call information and parts status, as well as constant communication to our dispatch center. This enables our Field Service Team to arrange for the fastest on-site service possible.

Reduce Costs
DSD uses Infinite Device Management to accurately and securely monitor and optimize your printers, copiers and MFPs.

This allows your dedicated Account Manager to break down how much you spend and save on print, as well as get reports that show how your budget is working.

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WHAT OUR CUSTOMERS SAY

In this day and age where it seems profit margins are the goal over customer service, you and your team do the opposite. If ever we were in need of support, supplies, repairs, etc. the response was immediate and personal. We are valued and in turn you have our loyalty.

- Wendy Kaczur, Sources Community Resource Centres

Cloverdale Rodeo & Country Fair has been doing business with Document Systems Direct since 2007. Along the way, you took the time to train us personally on our new equipment and your technicians have been supportive and professional every step of the way. You and your staff have been a joy to work with and we are very happy with the reliable service that Document Systems Direct has provided.

- Mike MacSorley, Cloverdale Rodeo & Country Fair

Disability Alliance BC (DABC) has had the good fortune to have had DSD as our photocopier service provider for over 5 years now. They are prompt and respectful of our needs as a medium sized not-for-profit organization. They have taken the time to get to know us, understand what will work best for us and provide us with the best options that will work within our budget.

- Jane Dyson, Disability Alliance BC

You took the time to really understand the current and future needs of our business before presenting a solution to our copying and printing needs for the office. You remained present and attentive even after the initial sale was made and continued to supply our business. Your technical staff is extremely knowledgeable and takes the time to explain the issue and the solution to the users.

- Florence Dupont, Protonics Cleaning Solutions

Quilts Etc/QE Home has been extremely satisfied with the office solutions DSD has provided for our company during the past 15 years, from communication to resolutions from their extremely qualified technicians. In our opinion we regard them as true professionals; with knowledge and high quality service that has resulted in a long term business relationship.

- Babi Parhar, Quilts Etc/QE Home

After utilizing the services of a very well-known photocopier company with international reputation, we were made to feel like a small fish in a very big pond; the service was very slow. After utilizing the services of Document Systems Direct, they have ensured that we are always taken care of – be it during regular office hours, or outside of office hours.

- Maria Wells, Vancouver Whitecaps FC